Global Version – Brazil (LGPD) & United States
Last Updated: __________

1. Introduction / Introdução

This Privacy Policy explains how Rosie Support collects, uses, stores, and protects personal data. By using the platform, you agree to the practices described herein.

2. Data Controller / Controlador de Dados

Rosie Support is the data controller responsible for processing personal data in accordance with applicable laws, including the Brazilian LGPD and international privacy standards.

3. Information We Collect / Dados Coletados

We may collect: name or nickname, email address, age range, country, time zone, language preferences, messages exchanged on the platform, technical data (IP, device, browser), and payment information processed by third parties.

4. Legal Basis for Processing (LGPD)

Personal data is processed based on user consent, contract performance, legal obligations, and legitimate interests related to platform safety and operation.

5. How We Use Data / Uso dos Dados

Data is used to operate the platform, match users and listeners, process payments, improve services, ensure safety, comply with legal obligations, and provide customer support.

6. Conversations & Confidentiality / Conversas

Conversations are private but are not medical records and not protected by medical confidentiality laws. Rosie Support may review content only when required for safety, abuse prevention, or legal compliance.

7. Data Sharing / Compartilhamento de Dados

We do not sell personal data. Data may be shared only with payment processors, hosting providers, technical partners, and authorities when legally required.

8. International Data Transfers

Data may be stored or processed outside the user’s country, including in the United States, using appropriate safeguards and security measures.

9. Data Security / Segurança

We apply reasonable technical and organizational measures to protect personal data. However, no system is completely secure.

10. Data Retention / Retenção

Personal data is retained only as long as necessary to fulfill the purposes described or to meet legal obligations.

11. User Rights (LGPD & Global) / Direitos do Usuário

Users may request access, correction, portability, anonymization, deletion of data, or withdrawal of consent by contacting privacy@rosiesupport.com.

12. Cookies & Tracking

We may use cookies and similar technologies to maintain sessions, analyze usage, and improve user experience. Users may disable cookies in their browser settings.

13. Children’s Privacy

Rosie Support does not knowingly collect personal data from individuals under 18 years old.

14. Changes to This Policy / Alterações

This Privacy Policy may be updated at any time. Continued use of the platform constitutes acceptance of changes.

15. Contact / Contato

privacy@rosiesupport.com
www.rosiesupport.com